Dragon Legal Solves Secretary Shortage at Thomson Hayton Winkley
THW became aware that some of their secretaries were due to retire soon, which could disrupt their administrative system. They wanted to ‘future-proof’ themselves so that when secretaries retire, they would not need to replace them. Dragon was the answer.
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Challenges 
Results
Background
Founded in the 19th century, Thomson Hayton Winkley is one of the largest legal practices in the South Lakes area and is held in very high regard within the local area.
Specialising in commercial & residential property, probate, employment, personal injury, family law, and agricultural law, the company has a vast and extensive array of clients.
Joining The Movement
Hayton Winkley had been a VoicePower customer for many years, and first tried our speech recognition in the 1990’s! The company initially decided against it and went on to expand its business in 2013 by merging with another company and became Thomson Hayton Winkley. During this time, they widely embraced digital dictation, supplied, installed and supported by VoicePower.
More recently, THW became aware that some of their secretaries were due to retire soon, which could disrupt their administrative system.
The legal professionals are also aware that the new and younger fee earners, who have recently joined them, tend to have more keyboard skills and therefore have less need for traditional secretarial support.
They wanted to ‘future-proof’ themselves so that when secretaries retired, they would not need to replace them. As Dragon speech recognition may allow the Fee Earners to work with less secretarial support, Thomson Hayton Winkley was keen to take another look at speech recognition.
Expert Advice
As an existing loyal customer of VoicePower, Thomson Hayton Winkley met with us to explore the options available with speech recognition.
VoicePower introduced the firm to Dragon Professional Group and provided them with secretarial Notifier software, and also the training and support package.
Dragon Professional Group is ideal for multiple users within an organisation, and so Thomson Hayton Winkley was a fitting candidate for this version due to their multiple offices and employees.
The Impact
Thomson Hayton Winkley believes that the Dragon speech recognition software and workflow system can aid efficiency – the Fee Earners can dictate their emails and other simple documents through Dragon, and they affirm that this has contributed to a more resourceful and self-dependant service.
Fee Earners can respond and carry out tasks independently, which has resulted in a quicker and generally improved service.
Reliable Service and Training
Although the latest versions of Dragon are equipped to create a detailed voice profile, VoicePower still firmly supports investing time and practice with the software.
Thomson Hayton Winkley appreciated this factor and claimed that:
The company also highlighted that “VoicePower are very happy to work with our IT support company to organise and deploy the software“, which demonstrates the ongoing support that we provide with speech recognition software.
As a result, Thomson Hayton Winkley praises VoicePower’s reliability and has committed to supplying speech recognition to further Fee Earners if they wish.
