Technical Support You Can Rely On
Is your speech recognition not working as it should? Dictation error you can’t solve? Maybe your foot pedal won’t connect? Our technical support team is here to help.
Our Product Support Service means that you have unlimited support with speech recognition or digital dictation-related technical issues. Whether it’s an error message, a faulty action or something you just can’t put your finger on, give us a call!
Products Covered by Our Support Service
Support Contract Includes:
Unlimited second line support via telephone, email and remote connection for 12 months
1 free 30-minute refresher training session every year
12 months' subscription to our e-learning portal: The VoicePower Community for Dragon users
More Than Solving Issues...
Support
- Consultancy meetings to discuss user and department workflows
- 1st line support via remote connection, telephone, and email from Monday to Friday, 9 am – 5 pm
- Password reset and installation
- Refresher training every year on an individual or group basis
Account Management
- Grant and revoke licenses as needed
- Account and profile management (via the NMC for Dragon users)
- Monthly statistics: Licenses and usage
- Quick tips and regular monthly emails
- Free quarterly support webinars covering a variety of topics
- Department manager audits on usage and licenses
- Workflow management for each new/existing department
Helen Brand – Bates, Wells & Braithwaite Solicitors
Something To Suit Everyone...
Annual Support Contract
Be safe in the knowledge that should something happen to your solution, VoicePower is at the end of the phone to assist and provide a remedy.
- Unlimited technical inquiries
- An annual rate
- Carried out virtually via phone, email or a remote connection
- Available only on our speech recognition and digital dictation solutions
Pay As You Go
- Assistance as and when it’s needed
- An hourly rate
- Is carried out virtually via phone, email or a remote connection
